![]() This will take you to a screen where you will need to enter a server serial number or system number (note: system number and serial number are not the same thing, and both are separate from machine type). ( If you do not have this information, contact Arbor Solutions and we can help) Select your country and enter your IBM customer number, then click “Submit”. If this is your first time here, you will need to follow the link to “Register IBM customer number”. ![]() Click “My entitled software”, and you will view this screen: This walkthrough will only concern itself with the “My entitled software” link. Using your IBM ID, you can click the “Sign in” button and start your adventure. The Entitled Software Support (ESS) website is found at Let’s explore the village of Software Keys, shall we? There is even an Android and iOS (not to be confused with IBM/i) mobile app version of ESS. Three “villages” of interest are Software Keys, Software Updates, and Software Downloads. IBM created the land of Entitled Software Support (ESS), with specific “villages”. In current day, we no longer receive software media (unless you want to spend $350), and are able to download the software as needed. IBM provided the “Key Center”, giving customers a place to call to get an email for any lost keys. IBM originally sent out documentation with license keys for each purchased software, and would send the customer “golden media” containing all possible software (allowing trial periods before requiring the key for continued use). Then, thanks to some “not so honest” pirates, software licensing came into the world. ![]() They purchased software which arrived on the preferred media of the day, and as long as you had the media, you could load the software onto the server of your choice. Once upon a time, the IBM customer did not have to concern themselves with software license keys. IBM Entitled Software Support (ESS) – Giving customers more freedom and control
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